Return & Refund Policy Thanks for shopping at Canna CBD
If you are not entirely satisfied with your purchase, we’re here to help.
You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you choose to return your item to us, please send it to Returns, Canna CBD, The Great Barn Wrabness, Church Road, Wrabness, Essex, CO11 2TQ.
Damage During Shipping
We take customer satisfaction very seriously. Our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping..Please contact us and provide detailed information for any product damaged during shipping within that time.